Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Hylo application for the connected CRM platform (the “Platform”), available as a marketplace app at app.hylo.pro and through the Hylo platform at hylo.pro (collectively, the “Service”), provided by Savvy Sales AI LLC, a Wyoming limited liability company (“Hylo,” “we,” “us,” or “our”).

By installing, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Hylo is an AI-powered automation assistant for the Platform. The Service:

• Connects to your connected account via OAuth;
• Provides an AI chat interface that uses a third-party Large Language Model (LLM) provider (Anthropic Claude);
• Executes the Platform's API actions on your behalf (for example, creating or updating contacts, sending conversations, managing opportunities and workflows) based on your instructions.

The Service is a tool that acts at your direction. It is not a substitute for your own review and judgment.

• You must be at least 18 years old and authorized to bind the connected account/sub-account you connect.
• You are responsible for maintaining the security of your connected account and any credentials you provide to the Service.
• You are responsible for all activity that occurs through your installation of the Service.

The Service executes actions in your connected account on your behalf and at your instruction. You acknowledge and agree that:

• You are solely responsible for the actions you request and that the Service performs, including the creation, modification, deletion, or sending of data, messages, and automations in your connected account.
• AI-generated suggestions and outputs may be inaccurate, incomplete, or unexpected. You should review proposed actions before they are executed and verify results afterward.
• Hylo is not responsible for the consequences of actions you instruct the Service to take, including but not limited to messages sent to contacts, changes to records, or modifications to workflows.
• You are responsible for ensuring your use of the Service complies with all applicable laws and with the Platform's terms, including laws governing communications (e.g., anti-spam and consent requirements) and data protection.

You agree not to use the Service to:

• Violate any law or regulation, or any third party's rights;
• Send unsolicited, unlawful, harassing, deceptive, or abusive communications;
• Upload or process content you are not authorized to share with our third-party sub-processors (see the Privacy Policy);
• Attempt to gain unauthorized access to the Service, other users' data, or our systems;
• Reverse engineer, scrape, overload, or otherwise interfere with the Service or its infrastructure;
• Use the Service to build a competing product or resell it without authorization.

We may suspend or terminate access for violations of this section.

• The AI features rely on a third-party LLM provider. The Service uses Anthropic (Claude) to generate AI responses.
• We are not responsible for outages, rate limits, billing, content policies, or changes made by the LLM provider.
• Your chat content and uploaded files are transmitted to the LLM provider to generate responses, as described in our Privacy Policy.

• The Service uses a prepaid token wallet maintained per sub-account. You purchase token credits in advance through Stripe.
• Token usage is metered and deducted from your wallet balance at Hylo's posted rates as you use the AI features.
• Payments are processed by Stripe. We do not store your full payment card details.
• Prepaid token credits are non-refundable except where required by applicable law. You may request a discretionary refund of unused credits by contacting us at the address below. Credits do not expire.
• We may change pricing prospectively. Price changes will not affect credits already purchased.

The Service integrates with and depends on third parties, including the Platform, the LLM providers listed above, Supabase, Render, and Stripe. Your use of those services is subject to their respective terms. We are not responsible for the availability, performance, or acts of third-party services.

• The Service, including its software, design, and content (excluding your data), is owned by Hylo and protected by intellectual property laws.
• You retain all rights to your Platform data and the content you submit. You grant us a limited license to process that content solely to provide the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUTS OR EXECUTED ACTIONS WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES. YOU USE THE SERVICE AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• HYLO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, INCLUDING ACTIONS THE SERVICE EXECUTES IN YOUR CONNECTED ACCOUNT.
• HYLO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO HYLO FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to indemnify and hold harmless Hylo and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) actions you instruct the Service to take in your connected account; (c) your violation of these Terms or applicable law; or (d) your violation of any third party's rights.

• You may stop using the Service and uninstall it from the Platform at any time. Upon uninstall, we clean up your stored Platform OAuth tokens as described in our Privacy Policy.
• We may suspend or terminate your access at any time if you violate these Terms, if required by law, or if necessary to protect the Service or other users.
• Sections that by their nature should survive termination (including Sections 3, 6, 8, 9, 10, 11, and 13) will survive.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Wyoming for any dispute arising out of or relating to these Terms or the Service.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

• Company: Savvy Sales AI LLC (Wyoming, USA)
• Email: david@savvysales.ai
• Website: https://hylo.pro