Terms of Service

These Terms of Service (“Terms”) govern your use of Hylo, including hylo.pro and the Hylo API at api.hylo.pro, operated by Hylo (“we,” “our,” or “us”). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use Hylo.

Hylo provides a read-only Knowledge API that returns structured JSON data about GoHighLevel — including workflow actions, triggers, API schemas, and UI protocols.

To be clear, the Hylo API:

• Does not execute actions in GoHighLevel
• Does not proxy or relay LLM/AI calls
• Does not modify any external system or account
• Is not affiliated with or endorsed by GoHighLevel / HighLevel Inc.

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• One account per person or legal entity.
• You must be at least 18 years old to use Hylo.

• Keep your API key confidential. Treat it like a password.
• You are responsible for all API activity that occurs under your key.
• If your key is compromised, rotate or revoke it immediately from your dashboard.
• Do not share API keys publicly or embed them in client-side code or public repositories.

When using Hylo, you agree not to:

• Abuse rate limits or attempt to circumvent them
• Reverse-engineer, scrape, or redistribute Hylo data in bulk outside of permitted API use
• Use the service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or infrastructure
• Resell or sublicense access to the Hylo API without written permission

We reserve the right to suspend or terminate accounts that violate these restrictions.

• Plans are billed monthly via Stripe.
• New accounts receive a 7-day free trial with no credit card required to start.
• Trials auto-convert to a paid subscription unless canceled before the trial ends.
• No refunds are issued for partial billing months.
• We reserve the right to change pricing with at least 30 days' notice.

Each plan includes a daily request limit on a rolling 24-hour window.

• Exceeding your plan's limit returns an HTTP 429 response.
• We may suspend accounts that consistently abuse or attempt to circumvent rate limits.
• Upgrade your plan at any time for higher limits.

Hylo and all content, data, and technology it is built upon are the intellectual property of Hylo. Your use of the API does not grant you ownership of the underlying data or any Hylo technology.

You may use API responses to build your own applications and products, provided you comply with these Terms.

• The service is provided “as-is” without warranties of any kind, express or implied.
• API data is for reference and informational purposes. Always verify against official GoHighLevel documentation for production use.
• We do not guarantee 100% uptime or uninterrupted service availability.
• Hylo is not affiliated with, endorsed by, or officially associated with GoHighLevel / HighLevel Inc.

To the fullest extent permitted by law, Hylo's total liability to you for any claims arising from use of the service is limited to the fees you paid to Hylo in the 12 months preceding the claim.

Hylo is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if advised of the possibility of such damages.

• Either party may terminate the relationship at any time.
• You can cancel your subscription at any time from your account dashboard.
• We may suspend or terminate accounts that violate these Terms without notice.
• Upon termination, your API key is deactivated and access to the service ends.

We will provide at least 30 days' notice for material changes to these Terms via email. Continued use of Hylo after the effective date of changes constitutes acceptance of the updated Terms.

Questions about these Terms? Email us at support@hylo.pro.